[The Knowledge Project Ep. #152] Tobi Lütke: Calm Progress (Transcript)

Shane: How do you lead through such a period of volatility?

Tobi: I don’t know if I did a very good job of it, but I certainly did it. I certainly had to deal with volatility, that’s true. Shopify has captured the imagination of everyone in this massive swing towards digital services. Market beta caused Shopify to be extremely exposed and just on everyone’s mind. And then the pullback was equally drastic, which was a fascinating experience internally. It’s lots of discussions you get always.