Shane: I think the place that I want to start is, you’ve been involved in some of the biggest scaling of companies that we know of today, either through investing, like Airbnb, Hands on, PayPal, and LinkedIn. What have you learned about scaling that most people miss?
Reid: I’d say the classic thing is how you have to be constantly evolving your learning pattern. The what got you here won’t get you there. It’s across a wide variety of fronts. It might very well be in, well, certainly in how you organize your management. For example, you grow from everybody being an agent, an actor, doing direct work to a few people doing management and direct work, to some people just managing, to people who are managing managers. As you get through different levels of scale and each of those changes a whole bunch of things within the organization, it changes communications and reporting structures, it changes nimbleness, it changes whether or not you’re single-threaded or multi-threaded, so all these things, but it’s what got you here won’t necessarily get you there. You need to be learning the new game.
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