Outliers: Estée Lauder–A Success Story [The Knowledge Project Ep. #218]

She was having her hair combed and she was lovely. I was very young and vulnerable, and I loved beauty. I felt I wanted to make contact with her in some small way.

“I remember the woman at the Florence Morris Beauty Salon, where I had my first cosmetics concession. She was thoughtless and cruel and will always remain that way in my mind. Maybe she was a catalyst for good in the end; maybe I wouldn’t have become Estée Lauder if it hadn’t been for her. At the moment she was cast in my memory—to last there forever—I despised her. Simply thinking about that incident brings back a twinge of pain.