Tag: Society

The High Price of Mistrust

When we can’t trust each other, nothing works. As we participate in our communities less and less, we find it harder to feel other people are trustworthy. But if we can bring back a sense of trust in the people around us, the rewards are incredible.

There are costs to falling community participation. Rather than simply lamenting the loss of a past golden era (as people have done in every era), Harvard political scientist Robert D. Putnam explains these costs, as well as how we might bring community participation back.

First published twenty years ago, Bowling Alone is an exhaustive, hefty work. In its 544 pages, Putnam negotiated mountains of data to support his thesis that the previous few decades had seen Americans retreat en masse from public life. Putnam argued Americans had become disconnected from their wider communities, as evidenced by changes such as a decline in civic engagement and dwindling membership rates for groups such as bowling leagues and PTAs.

Though aspects of Bowling Alone are a little dated today (“computer-mediated communication” isn’t a phrase you’re likely to have heard recently), a quick glance at 2021’s social landscape would suggest many of the trends Putnam described have only continued and apply in other parts of the world too.

Right now, polarization and social distancing have forced us apart from any sense of community to a degree that can seem irresolvable.

Will we ever bowl in leagues alongside near strangers and turn them into friends again? Will we ever bowl again at all, even if alone, or will those gleaming aisles, too-tight shoes, and overpriced sodas fade into a distant memory we recount to our children?

The idea of going into a public space for a non-essential reason can feel incredibly out of reach for many of us right now. And who knows how spaces like bowling alleys will survive in the long run without the social scenes that fuelled them. Now is a perfect time to revisit Bowling Alone to see what it can still teach us, because many of its warnings and lessons are perhaps more relevant now than at its time of publication.

One key lesson we can derive from Bowling Alone is that the less we trust each other—something which is both a cause and consequence of declining community engagement—the more it costs us. Mistrust is expensive.

We need to trust the people around us in order to live happy, productive lives. If we don’t trust them, we end up having to find costly ways to formalize our relationships. Even if we’re not engaged with other people on a social or civic level, we still have to transact with them on an economic one. We still have to walk along the same streets, send our children to the same schools, and spend afternoons in the same parks.

To live our lives freely, we need to to find ways to trust that other people won‘t hurt us, rip us off, or otherwise harm us. Otherwise we may lose something too precious to put a price tag on.

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No person is an island

As community engagement declines, Putnam refers to the thing we are losing as “social capital,” meaning the sum of our connections with other individuals and the benefits they bring us.

Being part of a social network gives you access to all sorts of value. Putnam explains, “Just as a screwdriver (physical capital) or a college education (human capital) can increase productivity (both individual and collective), so too can social contacts affect the productivity of individuals and groups.” For example, knowing the right people can help you find a job where your skills are well utilized. If you don’t know many people, you might struggle to find work and end up doing something you’re overqualified for or be unemployed for a while.

To give another example, if you’re friends with other parents in your local neighborhood, you can coordinate with them to share childcare responsibilities. If you’re not, you’re likely to end up paying for childcare or being more limited in what you can do when your kids are home from school.

Both individuals and groups have social capital. Putnam also explains that “social capital also can have externalities that affect the wider community, so that not all of the costs and benefits of social connections accrue to the person making the contact . . . even a poorly connected individual may derive some of the spillover benefits from living in a well-connected community.” A well-connected community is usually a safer community, and the safety extends, at least partly, to the least connected members.

For example, the more neighbors know each other, the more they notice when something on the street is out of the norm and potentially harmful. That observation benefits everyone on the street—especially the most vulnerable people.

Having social capital is valuable because it undergirds certain norms. Our connections to other people require and encourage us to behave in ways that maintain those connections. Being well-connected is both an outcome of following social norms and an incentive to follow them. We adhere to “rules of conduct” for the sake of our social capital.

Social capital enables us to trust other people. When we’re connected to many others, we develop a norm of “generalized reciprocity.” Putnam explains this as meaning “I’ll do this for you without expecting anything specific back from you, in the confident expectation that someone else will do something for me down the road.” We can go for the delayed payoff that comes from being nice without an agenda. Generalized reciprocity makes all of our interactions with other people easier. It’s a form of trust.

Putnam goes on to write, “A society characterized by generalized reciprocity is more efficient than a distrustful society, for the same reason that money is more efficient than barter. If we don’t have to balance every exchange instantly, we can get a lot more accomplished. Trustworthiness lubricates social life.” Trust requires that we interact with the same people more than once, or at least think that we might.

Generalized reciprocity as a norm also enables us to work together to do things that benefit the whole group or even that don’t benefit us personally at all, rather than focusing on ourselves. If you live in a neighborhood with a norm of generalized reciprocity, you can do things like mowing a neighbor’s lawn for free because you know that when you need similar help, someone will come through. You can do things that wouldn’t make sense in an “every person for themselves” area.

Societies and groups with a norm of generalized reciprocity maintain that norm through “gossip and other valuable ways of cultivating reputation.”

When people are linked to each other, they know that news will spread if they deviate from norms. If one member of a bowling league cheats and another member notices, they’re likely to discuss it with others, and everyone will know to trust that member a little less. Knowing gossip will spread enables us to trust our perceptions of others, because if something were amiss we would have surely heard about it. It also nudges us towards behaving well—if something is amiss about us, others are sure to hear of that, too.

But with the decline of community participation comes the decline of trust. If you don’t know the people around you, how can you trust them? The more disconnected we are from each other, the less we can rely on each other to be good and nice. Without repeated interactions with the same people, we become suspicious of each other. This suspicion carries heavy costs.

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Rising transaction costs

In economics, a “transaction cost” refers to the cost of making some sort of trade within a market. Transaction costs are the price we pay in order to exchange value. They’re in addition to the cost of producing or otherwise providing that value.

For example, when you make a credit card purchase in a shop, the shop likely pays a processing fee to the card company. It’s part of the cost of doing business with you. Another cost is that the shop needs people working in it to ensure you pay. They can’t just rely on you popping the right money in the till then leaving.

Putnam explains later in the book that being able to trust people as a result of a norm of generalized reciprocity in our social lives leads to reduced transaction costs. It means we can relax around other people and not be distracted by “worrying whether you got back the right change from the clerk to double-checking that you locked the car door.We can easily be honest if we know others will do the same.

With the decline of social capital comes rising transaction costs. We can’t rely on other people to treat us as they would like to be treated because we don’t know them and haven’t built the opportunities to engage in reciprocal relationships.

Much like trusting trustworthy people has great benefits, trusting untrustworthy people has enormous costs. No one likes being exploited or ripped off because they assumed good faith in the wrong person.

If we’re uncertain, we default to mistrust. You can see the endpoint of a loss of trust in societies and groups which must rely on the use or threat of force to get anything done because everyone is out to rip off everyone else.

At a certain point, transaction costs can cancel out the benefits of transacting at all. If lending a leaf blower to a neighbor requires a lawyer to set up a contract stipulating the terms of its use, then borrowing it doesn’t save them any money. They might as well hire someone or buy their own.

We don’t try new things when we can’t trust other people. So we have to find additional ways of making transactions work. One way we do this is through “the rule of law—formal contracts, courts, litigation, adjudication, and enforcement by the state.” During the period since the 1970s when Putnam considers social capital to have declined, the ratio of lawyers to other professions increased more than any other profession: “After 1970 the legal profession grew three times faster than the other professions as a whole.”

While we can’t attribute that solely to a decline in social capital, it seems clear that mistrusting each other makes us more likely to prefer to get things in writing. We are “forced to rely increasingly on formal institutions, and above all the law, to accomplish what we used to accomplished through informal networks reinforced by generalized reciprocity—that is, through social capital.”

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The high price of mistrust

The cost of mistrust doesn’t just show up in the form of bills from lawyers. It poisons everything we do and further drives us apart.

Mistrust drives us to install remote monitoring software on our employees’ laptops and ask them to fill in reports on every tiny task to prove they’re not skiving off. It drives us to make excuses when a friend asks for help moving or a lift to the airport because no one was available last time we needed that same help. It drives us to begrudgingly buy a household appliance or tool we’ll only use once because we don’t even consider borrowing it from a neighbor.

Mistrust nudges us to peek at the search history of a partner or to cross-reference what a child says. It causes us to keep our belongings close in public, to double-lock the doors, to not let our kids play in the street, and a million other tiny changes.

Mistrust costs us time and money, sure. But it also costs us a little bit of our humanity. We are sociable animals, and seeing the people around us as a potential threat, even a small one, wears on us. Constant vigilance is exhausting. So is being under constant suspicion.

One lesson we can take from Bowling Alone is that anything we can do to increase trust between people will have tremendous knock-on benefits. Trust allows us to relax, delay gratification, and generally be nicer to everyone. It makes for a nicer day-to-day existence. We don’t need to spend so much time and money checking up on others. Ultimately, it’s worth investing in trust whenever possible, as opposed to investing in more ways of monitoring and controlling people.

That’s not to say that there was ever a golden utopia when everyone trusted everyone. People have always abused the trust of others. And people on the fringes of society have always been unfairly mistrusted and struggled to trust that others would act in good faith. Nonetheless, whenever we go to install some mechanism intended to replace trust, it’s worth asking if there’s a different way.

The ingredients for trust are simple. We need to repeatedly interact with the same people, know that others will warn us about their bad behavior, and feel secure in the knowledge we’ll be helped when and if we need it. At the same time, we need to know others will be warned if we behave badly and that everything we give to others will come back to us, perhaps multiplied.

If you want people to trust you, the best place to start is by trusting them. That isn’t always easy to do, especially if you’ve paid the price for it in the past. But it’s the best place to start. Then you need to combine it with repeat interactions, or the possibility thereof. In the iterated Prisoner’s Dilemma, a game that reveals how cooperation works, the best strategy to adopt is tit for tat. In the first round you cooperate, then in subsequent rounds do whatever the other player did last.

How might that play out in real life? If you want your employees to trust you, then you might start by trusting them—while also making it clear that you’re not going to fire them suddenly and you want them to stick around.

Mistrust is expensive. But trusting the wrong people can sometimes seem too risky. The lesson we can take from Bowling Alone is that building trust is absolutely worthwhile—and that the only way to do it is by finding ways to get out there and engage with other people.

We can create trust by contributing to existing communities and creating new ones. The more we show up and are willing to have faith in others, the more we’ll get back in return.

Why You Feel At Home In A Crisis

When disaster strikes, people come together. During the worst times of our lives, we can end up experiencing the best mental health and relationships with others. Here’s why that happens and how we can bring the lessons we learn with us once things get better.

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“Humans don’t mind hardship, in fact they thrive on it; what they mind is not feeling necessary. Modern society has perfected the art of making people not feel necessary.”

— Sebastian Junger

The Social Benefits of Adversity

When World War II began to unfold in 1939, the British government feared the worst. With major cities like London and Manchester facing aerial bombardment from the German air force, leaders were sure societal breakdown was imminent. Civilians were, after all, in no way prepared for war. How would they cope with a complete change to life as they knew it? How would they respond to the nightly threat of injury or death? Would they riot, loot, experience mass-scale psychotic breaks, go on murderous rampages, or lapse into total inertia as a result of exposure to German bombing campaigns?

Robert M. Titmuss writes in Problems of Social Policy that “social distress, disorganization, and loss of morale” were expected. Experts predicted 600,000 deaths and 1.2 million injuries from the bombings. Some in the government feared three times as many psychiatric casualties as physical ones. Official reports pondered how the population would respond to “financial distress, difficulties of food distribution, breakdowns in transport, communications, gas, lighting, and water supplies.”

After all, no one had lived through anything like this. Civilians couldn’t receive training as soldiers could, so it stood to reason they would be at high risk of psychological collapse. Titmus writes, “It seems sometimes to have been expected almost as a matter of course that widespread neurosis and panic would ensue.” The government contemplated sending a portion of soldiers into cities, rather than to the front lines, to maintain order.

Known as the Blitz, the effects of the bombing campaign were brutal. Over 60,000 civilians died, about half of them in London. The total cost of property damage was about £56 billion in today’s money, with almost a third of the houses in London becoming uninhabitable.

Yet despite all this, the anticipated social and psychological breakdown never happened. The death toll was also much lower than predicted, in part due to stringent adherence to safety instructions. In fact, the Blitz achieved the opposite of what the attackers intended: the British people proved more resilient than anyone predicted. Morale remained high, and there didn’t appear to be an increase in mental health problems. The suicide rate may have decreased. Some people with longstanding mental health issues found themselves feeling better.

People in British cities came together like never before to organize themselves at the community level. The sense of collective purpose this created led many to experience better mental health than they’d ever had. One indicator of this is that children who remained with their parents fared better than those evacuated to the safety of the countryside. The stress of the aerial bombardment didn’t override the benefits of staying in their city communities.

The social unity the British people reported during World War II lasted in the decades after. We can see it in the political choices the wartime generation made—the politicians they voted into power and the policies they voted for. By some accounts, the social unity fostered by the Blitz was the direct cause of the strong welfare state that emerged after the war and the creation of Britain’s free national healthcare system. Only when the wartime generation started to pass away did that sentiment fade.

We know how to Adapt to Adversity

We may be ashamed to admit it, but human nature is more at home in a crisis.

Disasters force us to band together and often strip away our differences. The effects of World War II on the British people were far from unique. The Allied bombing of Germany also strengthened community spirit. In fact, cities that suffered the least damage saw the worst psychological consequences. Similar improvements in morale occurred during other wars, riots, and after September 11, 2001.

When normality breaks down, we experience the sort of conditions we evolved to handle. Our early ancestors lived with a great deal of pain and suffering. The harsh environments they faced necessitated collaboration and sharing. Groups of people who could work together were most likely to survive. Because of this, evolution selected for altruism.

Among modern foraging tribal groups, the punishments for freeloading are severe. Execution is not uncommon. As severe as this may seem, allowing selfishness to flourish endangers the whole group. It stands to reason that the same was true for our ancestors living in much the same conditions. Being challenged as a group by difficult changes in our environment leads to incredible community cohesion.

Many of the conditions we need to flourish both as individuals and as a species emerge during disasters. Modern life otherwise fails to provide them. Times of crisis are closer to the environments our ancestors evolved in. Of course, this does not mean that disasters are good. By their nature, they produce immense suffering. But understanding their positive flip side can help us to both weather them better and bring important lessons into the aftermath.

Embracing Struggle

Good times don’t actually produce good societies.

In Tribe: On Homecoming and Belonging, Sebastian Junger argues that modern society robs us of the solidarity we need to thrive. Unfortunately, he writes, “The beauty and the tragedy of the modern world is that it eliminates many situations that require people to demonstrate commitment to the collective good.” As life becomes safer, it is easier for us to live detached lives. We can meet all of our needs in relative isolation, which prevents us from building a strong connection to a common purpose. In our normal day to day, we rarely need to show courage, turn to our communities for help, or make sacrifices for the sake of others.

Furthermore, our affluence doesn’t seem to make us happier. Junger writes that “as affluence and urbanization rise in a society, rates of depression and suicide tend to go up, not down. Rather than buffering people from clinical depression, increased wealth in society seems to foster it.” We often think of wealth as a buffer from pain, but beyond a certain point, wealth can actually make us more fragile.

The unexpected worsening of mental health in modern society has much to do with our lack of community—which might explain why times of disaster, when everyone faces the breakdown of normal life, can counterintuitively improve mental health, despite the other negative consequences. When situations requiring sacrifice do reappear and we must work together to survive, it alleviates our disconnection from each other. Disaster increases our reliance on our communities.

In a state of chaos, our way of relating to each other changes. Junger explains that “self-interest gets subsumed into group interest because there is no survival outside of group survival, and that creates a social bond that many people sorely miss.” Helping each other survive builds ties stronger than anything we form during normal conditions. After a natural disaster, residents of a city may feel like one big community for the first time. United by the need to get their lives back together, individual differences melt away for a while.

Junger writes particularly of one such instance:

The one thing that might be said for societal collapse is that—for a while at least—everyone is equal. In 1915 an earthquake killed 30,000 people in Avezzano, Italy, in less than a minute. The worst-hit areas had a mortality rate of 96 percent. The rich were killed along with the poor, and virtually everyone who survived was immediately thrust into the most basic struggle for survival: they needed food, they needed water, they needed shelter, and they needed to rescue the living and bury the dead. In that sense, plate tectonics under the town of Avezzano managed to recreate the communal conditions of our evolutionary past quite well.

Disasters bring out the best in us. Junger goes on to say that “communities that have been devastated by natural or manmade disasters almost never lapse into chaos and disorder; if anything they become more just, more egalitarian, and more deliberately fair to individuals.” When catastrophes end, despite their immense negatives, people report missing how it felt to unite for a common cause. Junger explains that “what people miss presumably isn’t danger or loss but the unity that these things often engender.” The loss of that unification can be, in its own way, traumatic.

Don’t be Afraid of Disaster

So what can we learn from Tribe?

The first lesson is that, in the face of disaster, we should not expect the worst from other people. Yes, instances of selfishness will happen no matter what. Many people will look out for themselves at the expense of others, not least the ultra-wealthy who are unlikely to be affected in a meaningful way and so will not share in the same experience. But on the whole, history has shown that the breakdown of order people expect is rare. Instead, we find new ways to continue and to cope.

During World War II, there were fears that British people would resent the appearance of over two million American servicemen in their country. After all, it meant more competition for scarce resources. Instead, the “friendly invasion” met with a near-unanimous warm welcome. British people shared what they had without bitterness. They understood that the Americans were far from home and missing their loved ones, so they did all they could to help. In a crisis, we can default to expecting the best from each other.

Second, we can achieve a great deal by organizing on the community level when disaster strikes. Junger writes, “There are many costs to modern society, starting with its toll on the global ecosystem and working one’s way down to its toll on the human psyche, but the most dangerous may be to community. If the human race is under threat in some way that we don’t yet understand, it will probably be at a community level that we either solve the problem or fail to.” When normal life is impossible, being able to volunteer help is an important means of retaining a sense of control, even if it imposes additional demands. One explanation for the high morale during the Blitz is that everyone could be involved in the war effort, whether they were fostering a child, growing cabbages in their garden, or collecting scrap metal to make planes.

For our third and final lesson, we should not forget what we learn about the importance of banding together. What’s more, we must do all we can to let that knowledge inform future decisions. It is possible for disasters to spark meaningful changes in the way we live. We should continue to emphasize community and prioritize stronger relationships. We can do this by building strong reminders of what happened and how it impacted people. We can strive to educate future generations, teaching them why unity matters.

(In addition to Tribe, many of the details of this post come from Disasters and Mental Health: Therapeutic Principles Drawn from Disaster Studies by Charles E. Fritz.)

Loops of Progress, or How Modern Are You?

On your way to work, you grab breakfast from one of the dozen coffee shops you pass. Most of the goods you buy get delivered right to your door. If you live in a large city and have a car, you barely use it, preferring Uber or ride-sharing services. You feel modern. Your parents didn’t do any of this. Most of their meals were consumed at home, and they took their cars everywhere, in particular to purchase all the stuff they needed.

You think of your life as being so different from theirs. It is. You think of this as progress. It isn’t.

We tend to consider social development as occurring in a straight line: we progressed from A to B to C, with each step being more advanced and, we assume, better than the one before. This perception isn’t always accurate, though. Part of learning from the past is appreciating that we humans have tried many different ways to organize ourselves, with lots of repetitions. If we want success now, we need to understand our past efforts in order to see what changes might be needed this time around.

Would you be surprised to learn that in Victorian London (the nineteenth century), the vast majority of people ate their food on the run? That ride sharing was common? Or that you could purchase everything you needed without ever leaving your house?

To be fair, these situations didn’t exist in the exact instantiations that they do today. Obviously, there was no amazon.com back then. But while the parallels are not exact, they are worth exploring, if only to remind us that no matter the array of pressures we face as a society, there are only so many ways we can organize ourselves.

To start with, street food was the norm. All classes except the very wealthy (thus, essentially, anyone who worked) ate on the run. At outdoor stalls or indoor counters. Food purchased from street vendors or chophouses (the Victorian equivalent of fast-food outlets). Food was purchased and consumed outside of the home, on the commute to or from work.

Why? Why would everyone from the middle classes to the working poor eat out?

Unlike today, eating out was cheaper then. As Judith Flanders explains in The Victorian City:

Today, eating out is more expensive than cooking at home, but in the nineteenth century the situation was reversed. Most of the working class lived in rooms, not houses. They might have had access to a communal kitchen, but more often they cooked in their own fireplace: to boil a kettle before going to work, leaving the fire to burn when there was no one home, was costly, time-consuming and wasteful. … Several factors — the lack of storage space, routine infestations of vermin and being able, because of the cost, to buy food only in tiny quantities — meant that storing any foodstuff, even tea, overnight was unusual.

Even food delivery isn’t new.

Every eating place expected to deliver meals, complete with cutlery, dishes and even condiments, which were brought by waiters who then stayed on, if wanted, to serve. Endless processions of meals passed through the streets daily. … Large sums of money were not necessary for this service.

People need to eat. It’s fundamental. No matter what living conditions we find ourselves in, the drive away from starvation means that we are willing to experiment in how we organize to get our food.

Public transportation took hold in Victorian London and is another interesting point of comparison. Then, its use was not due to a sense of civic responsibility or concerns about the environment. Public transportation succeeded because it was faster. Most cities had grown organically, and streets were not designed for the volume they had to carry in the nineteenth century. There was no flow, and there were no traffic rules. The population was swelling and road surfaces would be devastating to today’s SUVs. It was simply painful to get anywhere.

Thus the options exploded. Buses and cabs to get about the city. Stagecoaches and the railroad for longer excursions (and commutes!). And the Underground. Buses “increased the average speed of travel to nearly six miles an hour; with the railway this figure rose to over twelve, sometimes double that.” Public transportation allowed people to move faster, and “therefore, areas that had traditionally been on the edges of London now housed commuters.”

As a direct consequence of the comparable efficiency of the public transportation system, “most people could not imagine ever owning a private carriage. It was not just the cost of the carriage itself, of the horse and its accoutrements — harnesses and so on — but the running costs: the feed and care of the horse, the stabling, as well as the taxes that were imposed on carriages throughout the century.” As well as the staff. A driver, footmen, their salaries and uniforms.

A form of ride-sharing was also common then. For travel outside of the city, one could hire a post-chaise. “A post-chaise was always hired privately, to the passenger’s own schedule, but the chaise, horses, driver and postboys all belonged to the coaching inn or a local proprietor.”

Aside from the cost of owning your own transportation, neither the work day nor the city infrastructure was designed for reliance on individual transport. London in the nineteenth century (and to a large extent today) functioned better with an extensive public transport system.

There was no social safety net. You worked or you died.

Finally, living in London in the nineteenth century was very much about survival. There was no social safety net. You worked or you died. And given the concentration of wealth in the top tier of society, there was a lot of competition among the working poor for a slight edge that would mean the difference between living another day and starvation.

This situation is likely part of the reason that sellers went to buyers, rather than the other way around. Unlike today, when so many bookstores are owned by the same company or when a conglomerate makes multiple brands of “unique” luxury goods, a watercress girl owned and sold only the watercress she could carry. And this watercress was no different from the bundles the girl one street over had. The competition to sell was fierce.

And so, as Flanders describes, in the first half of the nineteenth century, street vendors in all neighborhoods sold an astonishing array of goods and services. First chimney sweeps, then milkmaids; “the next sellers were the watercress girls, followed by the costermongers, then the fishmongers’, the butchers’ and the bakers’ boys to take the daily orders.” Next came the guy selling horsemeat.

Other goods regularly available from itinerant sellers in the suburbs included: footstools; embroidery frames; clothes horses, clothes-pegs and clothes line; sponges, chamois leathers, brushes and brooms; kitchen skewers, toasting-forks and other tinware; razors and penknives; trays, keyrings, and small items of jewellery; candlesticks, tools, trivets, pots and pans; bandboxes and hatboxes; blackleading for kitchen ranges and grates, matches and glue; china ornaments and crockery; sheets, shirts, laces, thread, ribbons, artificial flowers, buttons, studs, handkerchiefs; pipes, tobacco, snuff, cigars; spectacles, hats, combs and hairbrushes; firewood and sawdust.

You didn’t have to leave your house to purchase items for meeting your daily needs.

This is not to say that Victorian London had everything figured out or that progress is always a loop. For example, there is no time in history in which it was better to be a woman than it is now, and modern medicine and the scientific method are significant steps up over what has come before. But reading these accounts of how London functioned almost two hundred years ago hints that a lot of what we consider modern innovations have been tried before.

Maybe ways of organizing come and go depending on time and place. When things are useful, they appear; as needs change, those things disappear. There really is no new way of doing business.

But we can look at the impact of social progress, how it shapes communities, and what contributes to its ebb and flow. Flanders notes that in the second half of the nineteenth century, there was a shift to going out to shop in stores. What changes did this give rise to? And how did those changes contribute to the loop we are experiencing and to our current desire to have everything brought to us?